Returns & Exchanges

At Sterra SG, we are committed to ensuring your home remains a sanctuary of comfort and purity. If you are not completely satisfied with your purchase, our flexible return policy allows for exchanges or returns within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer experience team via our online portal or email with your order number and the reason for your return.

• 2.
  Review and Approval

  Our team will review your request within 2-3 business days to ensure the item is in its original packaging and meets our eligibility criteria.

• 3.
  Schedule Collection

  Once approved, we will coordinate a hassle-free collection from your home or provide instructions for dropping off the item at our warehouse.

• 4.
  Refund Processing

  After we receive and inspect the returned product, your refund or exchange will be processed to your original payment method within 7 to 14 business days.