Frequently Asked Questions
Everything you need to know about enhancing your home with Sterra.
What is the standard delivery timeframe for Sterra products?
Most orders are processed and delivered within 3 to 5 business days. For larger installations like water purifiers or air conditioners, our team will contact you within 24 hours to schedule a professional setup.
Do Sterra products come with a warranty?
Yes, all Sterra products come with a standard 1-year local warranty covering manufacturing defects. We also offer extended warranty plans for specific appliances to ensure long-term peace of mind.
Can I return my product if I change my mind?
We offer a 7-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products like used water filters or opened bedding cannot be returned once the seal is broken.
How do I book a maintenance service for my water purifier?
You can easily book a maintenance or filter replacement service through our website's 'Support' portal or by contacting our customer service team via WhatsApp. We recommend servicing your unit every 6 to 12 months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options like PayNow. We also provide interest-free installment plans through partners like Atome and GrabPayLater.
Are the installation services free?
Standard installation is provided free of charge for all Sterra water purifiers and air purifiers that require professional setup. Any additional plumbing or electrical modifications beyond the standard scope may incur a nominal fee.